Booz Allen Hamilton’s annual study of the world’s largest corporate R&D spenders finds two primary success factors: (1) aligning the innovation model to corporate strategy; (2)listening to customers every step of the way.

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Resilience Report is a monthly update on business complexity and strategy-based transformation. An exclusive service for readers of strategy+business, it offers original research, case studies, and other intellectual capital from strategy+business and Booz Allen Hamilton.